Customer Services

Contact Us
Phone: 803-957-3602
Fax: 803-957-0338
Email: info@bringingyoubaskets.com

Shipping
We ship all of our baskets and Southern Gourmet foods UPS or USPS unless you have called to make other arrangements. Orders are processed Monday through Friday.

Return Policy
Quality and satisfaction are our number one priority, but if there is any reason you are dissatisfied with your purchase we offer a Money-Back Guarantee.

Please call us first so that we can authorize your return. All items must be in original, resellable condition.

The following options are available when you decide to return your purchase:

- Refund - total refund minus any shipping costs (Prorated refund for shipping charges if an item is broken or damaged.). Please allow 3 working days for processing.

- Replacement - we will ship the replacement within 3 working days.

- Credit - we will issue a store credit for the amount that will be redeemable at any time.

We would appreciate knowing your reason of dissatisfaction with your purchase so that we can continue to improve our products and services.

Damaged Items
If any of our products arrive damaged, keep the package as is and contact us immediately. It is your responsibility to keep the damaged items long enough in case the carrier wishes to inspect the damage. We will notify the carrier and follow their procedures to claim compensation.

Allergies
All Bringing You Baskets & Faithful Foods, Inc. bakery, foods & mixes are produced in a commercial kitchen that processes peanut, tree nut, wheat, soy and milk products.